This Refund Policy outlines the terms governing payments, deposits, maintenance fees, and administrative charges managed by Ocean Stars Property Management Sdn. Bhd. under the Strata Management Act 2013 (Act 757).

1. Maintenance & Sinking Fund Payments

All statutory contributions to the Maintenance Account and Sinking Fund Account are credited directly to the respective JMB or MC fiduciary bank accounts. Once verified and credited against the proprietor's strata ledger, payments are non-refundable except in documented instances of verified duplicate electronic transactions.

2. Duplicate or Overpayments

Where an overpayment or double deduction occurs via online banking or the OStar Connect payment gateway, the excess balance is normally credited forward to offset future maintenance billing periods. If a proprietor requires a cash refund, a written request together with proof of transaction must be submitted to the management office for joint JMB/MC council sign-off.

3. Renovation and Moving Deposits

Security and renovation deposits collected from parcel proprietors or appointed contractors are refundable upon satisfactory completion of works and after a joint inspection by the building manager confirming that no common property has been damaged.

4. Disputed Charges

Any billing discrepancies must be reported within 14 days of invoice date to hq@oceanstarspms.com.